Terms for working with Rosch Haden.

Rosch Haden · Business Terms

1. About these business terms

These terms apply to enquiries, proposals, discussions, service arrangements and the general business relationship between Birgit Rosch Haden trading as Rosch Haden and prospective or confirmed clients.

They are intended to protect both parties by setting clear expectations around services, scope, payment, confidentiality, responsibility and use of this website.

2. Business relationship and acceptance of work

Submitting an enquiry, sending an email, booking a call, requesting pricing or discussing possible support does not create a contract, client relationship, exclusivity, obligation to provide services or guarantee of availability.

Rosch Haden may decide whether to respond, arrange a call, provide a proposal, hold capacity or accept an engagement. A client relationship begins only when the scope, fee and working arrangement are agreed in writing.

3. Proposals, pricing and availability

Any proposal, retainer option, estimate, timeline, availability statement or pricing indication provided before written agreement is for discussion only and may be withdrawn or amended.

Pricing may vary depending on scope, seniority of support, urgency, complexity, availability, expected responsiveness, level of involvement and the nature of the client’s business needs.

4. Services provided

Rosch Haden provides remote executive support and executive partnership services for founders, senior leaders and leadership teams.

Services may include, depending on the agreed arrangement:

• executive focus, priority and diary support;
• leadership coordination and follow-through;
• meeting preparation, action tracking and decision support;
• operating rhythm, process and structure support;
• project momentum and cross-functional coordination;
• business administration and communication support;
• short-term intensive support during launches, change or periods of pressure.

The exact services, deliverables, access, responsiveness, hours, communication channels and boundaries will be confirmed in writing before work begins.

5. Scope, instructions and changes

Services will be provided according to the scope agreed in writing. Work requested outside the agreed scope may be declined, deferred, quoted separately or treated as additional chargeable work.

The client is responsible for providing clear, timely and accurate instructions, information, access, approvals and context needed for the services to be delivered.

Rosch Haden is not responsible for delays, errors, missed deadlines, incomplete work or additional cost caused by unclear instructions, late information, unavailable systems, third-party delays or client-side decisions.

6. Retainers, hours and availability

Where services are provided on a retainer basis, the retainer secures an agreed level of capacity, access and support for the relevant period. Retainer hours, response expectations and working rhythm will be confirmed in writing.

Unless expressly agreed in writing, unused retainer time does not automatically roll over, transfer, accumulate or convert into a refund. Additional support beyond the agreed retainer may be charged separately.

Availability outside normal working arrangements, urgent turnaround, evening or weekend support is not guaranteed unless agreed in writing.

7. Client responsibility and decision-making

The client retains full responsibility for business decisions, approvals, instructions, operations, financial decisions, legal compliance, employment matters, management decisions and outcomes.

Rosch Haden may provide structure, coordination, preparation, perspective and executive support, but does not act as a director, officer, employee, legal adviser, financial adviser, HR adviser or regulated professional adviser unless expressly agreed in writing.

8. No guarantee of outcomes

Rosch Haden does not guarantee any particular business, financial, operational, strategic, commercial or personal outcome. The value of the services depends partly on client responsiveness, decision-making, internal resources, third-party input and wider business circumstances outside Rosch Haden’s control.

9. Fees, retainers and payment

Fees, retainers and payment terms will be confirmed in writing before services begin. Retainer work may require payment in advance or on agreed billing dates.

• Invoices must be paid by the due date stated on the invoice or written agreement.
• Services may be paused, withheld or terminated if payment is overdue.
• Additional work outside the agreed scope may be quoted separately or billed by written agreement.
• Fees are exclusive of any applicable taxes unless stated otherwise.
• Where applicable, statutory interest and reasonable debt recovery costs may be claimed under the Late Payment of Commercial Debts (Interest) Act 1998.

10. Cancellation, termination and notice

Cancellation and termination terms should be set out in the written agreement for the relevant service arrangement. Where no specific written notice period has been agreed, either party may end ongoing services by giving reasonable written notice.

Rosch Haden may end or suspend services immediately if the client fails to pay, materially breaches these terms, acts unlawfully, behaves abusively, requests unethical or unlawful work, repeatedly fails to provide required information, or creates a working relationship that is no longer reasonably sustainable.

Fees already due remain payable following termination. Work completed, time reserved, agreed retainers and committed capacity may remain chargeable unless otherwise agreed in writing.

11. Confidentiality

Rosch Haden works with discretion and may receive confidential business information during enquiries or client work. Confidential information will be handled carefully and used only for discussing, preparing or providing services, unless disclosure is required by law, necessary to obtain professional advice, required to protect legitimate business interests, or agreed in writing.

Clients and prospective clients must not copy, share or disclose confidential proposals, pricing, methods, frameworks, documents, templates, processes or materials supplied by Rosch Haden without written permission.

12. Data protection and privacy

Personal information is handled in line with the Rosch Haden Privacy Policy. Please read the Privacy Policy for details about how enquiry and client information is collected, used, retained and protected.

13. Intellectual property

Unless agreed otherwise in writing, Rosch Haden retains ownership of pre-existing materials, know-how, methods, frameworks, templates, processes, wording, structures and internal systems used to provide the services.

Client-specific work product created and paid for under an agreed service arrangement may be used by the client for its internal business purposes, subject to full payment of all relevant fees.

The client must not copy, resell, publish, adapt, license, distribute or commercially exploit Rosch Haden’s methods, templates, materials or website content without written permission.

14. Third-party tools, platforms and access

Services may involve the use of client systems, email, calendar tools, documents, project tools or other third-party platforms. The client is responsible for ensuring access is lawful, appropriate, secure and properly authorised.

Rosch Haden is not responsible for outages, errors, data loss, security incidents, delays or failures caused by third-party platforms, client systems or tools outside Rosch Haden’s control.

15. Limitation of liability

To the fullest extent permitted by law, Rosch Haden is not responsible for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, loss of data, reputational loss, wasted management time, internal disruption, or losses arising from client decisions, third-party actions, incomplete instructions or reliance on general information.

Where a written client agreement is in place, liability will be limited as set out in that agreement. Where no separate written liability cap has been agreed, Rosch Haden’s total liability for any claim connected with services, enquiries, proposals or business dealings is limited to the fees paid by the client to Rosch Haden in the three months immediately before the event giving rise to the claim.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

16. Indemnity

The client agrees to indemnify and hold Rosch Haden harmless from claims, losses, damages, liabilities, costs and expenses arising from the client’s business decisions, instructions, unlawful acts, misuse of materials, failure to provide accurate information, third-party claims, or use of the services outside the agreed scope.

17. Non-employment relationship

Rosch Haden provides services as an independent business. Nothing in these terms or any service arrangement creates an employment relationship, partnership, agency, joint venture, director appointment or worker relationship unless expressly agreed in writing.

18. Website use

The website provides information about Rosch Haden and the services offered. You must not misuse the website, interfere with its operation, submit false or misleading information, attempt unauthorised access, copy website content for commercial use, or use the website in a way that may damage the business, website or other users.

19. Website content and no reliance

Care is taken to keep the website clear and accurate, but website content may be updated, removed or changed at any time. Information on this website is general only and does not amount to legal, financial, operational, employment or business advice tailored to your circumstances.

No reliance: You acknowledge that any reliance on website content, preliminary discussions, examples, pricing indications or service descriptions is at your own risk unless confirmed in a signed written agreement.

20. External links

The website may include links to external websites or services. Rosch Haden is not responsible for the content, availability, privacy practices, security or terms of third-party websites.

21. Changes to these terms

These terms may be updated from time to time. The latest version will be published on this page and will apply from the date shown above.

22. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute relating to these terms, the website, enquiries, proposals, services or business dealings with Rosch Haden will be subject to the courts of England and Wales, unless mandatory law provides otherwise.

23. Contact

Questions about these terms can be sent via the contact page.

Website: www.roschhaden.com